Privacy Policy

Personal Information

When you use our services, book a consultation, or submit an inquiry through our website, we may collect personal information including your full name, email address, phone number, postal address, date of birth, academic history, passport details (where required for visa processing), and preferred study destination.

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type and version, pages visited, time and date of your visit, referring website, and device information. This data is collected through cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third parties such as universities, immigration authorities, or partner institutions as part of the application or visa processing services we provide on your behalf.

OAA Study uses the information we collect for the following purposes:

• To provide educational counseling, university application, and visa assistance services
• To process and manage your consultation bookings and inquiries
• To communicate with you about your application, visa status, and relevant updates
• To send you information about study destinations, scholarships, and upcoming events (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations including immigration and education regulations
• To prevent fraud and ensure the security of our services
• To analyze website traffic and usage patterns through anonymized data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following parties only as necessary to provide our services:

• Universities and educational institutions as part of your application process
• Immigration authorities and visa processing bodies as required by law
• Partner organizations such as test preparation centers or accommodation providers, with your consent
• Service providers who assist us in operating our website and delivering our services (such as email providers or analytics tools), bound by confidentiality obligations
• Legal authorities where required by law, court order, or regulatory requirement

International Transfers

As we provide study abroad services, your information may be transferred to and processed in countries outside Australia, including Nepal, New Zealand, the United Kingdom, Canada, and the United States. We take steps to ensure your data is protected in accordance with applicable privacy laws when transferred internationally.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Typically:

• Inquiry and consultation records are retained for 2 years
• Application and visa processing records are retained for 7 years in accordance with regulatory requirements
• Marketing consent records are retained until you withdraw consent
• Website usage data is retained for 12 months

After the applicable retention period, your personal information is securely deleted or anonymized.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you use our website.

Types of Cookies We Use

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our website (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences
• Marketing cookies — used to deliver relevant content and track the effectiveness of our communications

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to rectification — request correction of inaccurate or incomplete information
• Right to erasure — request deletion of your personal information in certain circumstances
• Right to restrict processing — request that we limit how we use your information
• Right to data portability — receive your information in a structured, machine-readable format
• Right to object — object to the processing of your information for marketing purposes
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@oaastudy.com. We will respond to your request within 30 days.

OAA Study takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS connections, restricted staff access to personal data, regular security reviews, and secure data storage practices.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Our website may contain links to third-party websites including university portals, immigration authority websites, and partner organization pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16 without verified parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately at info@oaastudy.com and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@oaastudy.com
• Phone: +61 413 346 549
• Address: 30 Florence Street, Hornsby, NSW
• Office Hours: Sunday – Friday, 9:00 AM – 6:00 PM